Slow Finance

From 1st November 2022, we'll be carrying out some technical upgrades to our Slow Finance payment method provided by Klarna. This means that from 1st November the service won't be available until further notice.

Don't worry, if you've already paid using Klarna your order won't be affected. In the meantime, you can continue to pay by credit or debit card online and over the phone, as well as using credit or debit card and cash in our Shacks.

Find out more about Slow Finance

We could have offered some gimmick like "0% Free Finance" and hidden the real cost by hiking up our prices. But that's just not our jam. So we simply charge you exactly what it costs us. Which is a promotional rate of 9.9% courtesy of the people at Klarna. And you can pay for your squishy stuff at the speed that suits you. We don't take deposits up front. And you'll only start repayments on items after they are successfully delivered.

Find out how much you can borrow

There's a minimum spend of £1000 and a maximum of £5000, with repayment options of 6, 12, 24 and 36 months. Our handy finance calculator will show you what your monthly installments will look like and what the total amount repayable will be.

  6 months 12 months 24 months 36 months
Purchase price        
Promotional interest rate (per year, variable)*        
Monthly installment        
Estimated total amount repayable        

How do I pay with Slow Finance?

The option to pay with Slow Finance will automatically become available on the checkout page, if your basket total is over £1,000. You'll then be asked to enter some details so that Klarna can run a credit check. You'll find out if you've been approved right away. If are successful in your application, you can choose to pay by Slow Finance and complete your order. You'll get an email or letter with your repayment schedule after your new stuff has been delivered. Easy!

Minimum requirements for Slow Finance

  • You must be a permanent UK resident
  • You must be over 18 years of age
  • Your monthly mortgage or rental payments must not exceed 30% of your monthly income
  • You must be employed and have an income of greater than £22,000 per annum
  • You must have a good credit history as a hard credit check will be carried out

Can I pay using Slow Finance in a Shack or over the phone?

Yes! You can pop into any of our Shacks or call us on 020 3141 8300 and pay for your order using Slow Finance. You'll be given a secure link via email or SMS to make your application, and you'll get an instant decision.

How will I know when my credit agreement has started?

If you are successful in your application for Slow Finance with Klarna, your credit agreement will start immediately.

How will I know when my repayments have started?

You'll only start repayments on items and services when they are successfully delivered. So until the squishy stuff is in your home, you won't pay a penny.

What happens if I want to make a return?

Our standard 14 day returns window still applies to purchases with Slow Finance. For mattresses, you'll even get the option of our bumper 100-night trial.

When you make a return and it is successfully delivered to our warehouse, we will notify Klarna and you'll be refunded for the cost of the item, less the interest you have paid on your monthly repayments and your delivery charge. Find out more about our returns policy here.

Who are Klarna?

Klarna Bank AB is a Swedish bank that provides online financial services. There are over 6 million customers in the UK who have used Klarna to securely handle payments.

Klarna is regulated by the Swedish Financial Supervisory Authority (SFSA) since Klarna has its banking licence in Sweden. However, Klarna is also required to comply with the standards set by the United Kingdom Financial Conduct Authority (FCA) when trading in the UK. Any dispute between a customer and Klarna will be settled by the courts of England and Wales.

Klarna Global HQ: Sveavagen 46, 111 34 Stockholm, Sweden. Corporation ID: 556737-0431.

Klarna UK HQ: 33 Cavendish Square, Marylebone, London W1G 0PW. UK Company ID: 08706739.

How can I contact Klarna?

If you would like to contact Klarna regarding your application for finance, or your repayments, you can do so by calling them on 0808 189 3333 (9am - 6pm seven days a week) or by using the live chat facility on the Klarna website.

Is Klarna regulated?

When trading in the United Kingdom, Klarna is required to comply with the standards set out by the United Kingdom Financial Conduct Authority (FCA).

What happens if I get declined for Slow Finance?

If your application for Slow Finance isn't successful, you can still complete your order by paying with your credit or debit card.

Loaf does not have access to the personal information you provide to Klarna in your finance application. To enquire into the reason why your application may have been declined, you can give the helpful people at the Klarna customer service team a call on 0808 189 3333.

What happens if I can't make a payment?

If you find yourself in a situation where you are unable to make a monthly repayment for Slow Finance, you should notify Klarna's customer service team immediately by calling them on 0808 189 3333 or by using the live chat facility on the Klarna website.

Independent guidance can also be found on the Citizens Advice website if you are experiencing financial difficulties.

What happens if I'm not happy with the service from Klarna?

If you're not happy with the service you've received from Klarna, you should contact Klarna's customer service team immediately by calling them on 0808 189 3333 or by using the live chat facility on the Klarna website. Once Klarna has reviewed your complaint, they will write to you to inform you of their outcome. If you are then unhappy with the outcome, you are entitled to refer the matter to the appropriate regulatory body. Klarna will provide you with the details and explain how the process will work from this point onwards.

What is representative APR?

Experian defines representative APR (annual percentage rate) as the "official rate used to help you understand the cost of borrowing. It takes into account the interest rate and additional charges of a credit offer." The purpose of a representative APR is to enable customers to compare the costs associated with different credit products.

All lenders, whether it's Klarna or an alternative provider, have to tell you what their representative APR is before you sign a credit agreement as specified in the Consumer Credit Act 1974. We have secured a promotional interest rate of 9.9% for Slow Finance. This means that if you're approved, you'll get a rate of 9.9% on your Klarna agreement.

Where this can change is if you miss a payment or pay less than a full monthly installment. Should this happen, and you have not arranged a delayed payment with Klarna, then your promotional interest rate will be replaced by the standard contractual rate of 18.9% per year on the outstanding balance.

About Loaf

Loaf is the trading name of Really Comfy Beds Limited, which is registered in England and Wales under company number 06455834, with registered office address at Unit 8, 69 St. Mark's Road, London, W10 6JG. Really Comfy Beds Limited acts as a credit broker and not a lender and offers credit products provided by Klarna Bank AB (publ). We do not charge you for acting as a credit broker. We do not receive any payment from Klarna for introducing you to them or when you take out a Klarna credit product. Really Comfy Beds Limited is authorised and regulated by the Finance Conduct Authority for the purpose of credit broking (FCA Register - Firm reference number 921429).

About Klarna

Klarna Bank AB (publ) is authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority and Prudential Regulatory Authority. Details about the extent of this regulation by the Financial Conduct Authority are available on request.

Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.